Shipping and Returns

 

 

Domestic postage

 

Items are usually shipped within 2 business days.  

Please allow 2-5 days for delivery depending on your location.  

All orders are shipped via Australia Post registered post.

 

For enquiries regarding Express Post, please contact our store.  

 

There is a flat fee of $10 on all orders within Australia.

 

All prices are listed in $AUS and include GST. There are no extra charges except a shipping fee.

 

International Shipping

 

We currently ship to New Zealand, United Kingdom, United States, Canada and Hong Kong using registered International Post.    

For all other international orders, please contact our store for a delivery quote to your country.

 

Payment Methods

PayPal

or

Pay by phone

+61 3 5348 3936

 

When purchasing from our online store, payment is handled by PayPal, a secure online payment gateway.  

Credit Card payments can also be processed over the phone during business hours.  

Bokeh does not hold your credit card details and no personal information will be shared with third parties.

 

Exchanges

 

Please be aware that all the ceramics are handmade.  Variations and irregularities may occur in size, shape, colour and glaze making each piece unique and one-of-a-kind.   

If the item is not quite what you imagined, we're happy to exchange the item or provide a store credit.   

Your item must be unused and in the same condition as received. 

Please contact us within 7 days of receipt of your purchase to discuss available options.  

Return shipping is not refunded.  

 

Refunds

 

Refunds are only provided if the item is defective.    

 

Lost or Damaged Items

 

Please inspect the item on arrival to ensure that it is in good order.  

If any items have arrived damaged, please contact us immediately.  

Retain original packaging and your receipt and document any damage with photos.

Once the item has been returned and the problem confirmed, we will refund the price including postage.     

 

Customer Assistance

 

Whether you have questions about the products or need assistance with your order, we're here to help in any way we can.  

Privacy Policy

Bokeh is committed to protecting the privacy of our customers in relation to the way personal information is collected, used and shared. 

 

We will:

  • always use fair and lawful means of collecting your information, and in most circumstances collect your information directly from you; 

  • handle your information securely and carefully, and only use your information if necessary to deliver you a service, or perform other necessary business functions and activities; 

  • not use your information for purposes unrelated to our services without first obtaining your consent

What personal information we collect will depend on the service or interaction, but may include name, address, phone and other contact details, merchandise information, and method of payment. Your financial information is held and processed through a secure gateway. We do not cache or save your financial data.

We may collect your information for a number of reasons including to: deliver products or services to you, improve our service, protect against fraud or theft, and provide offers that may be of interest or benefit to you.

 

Bokeh will not sell your information to other parties.

We will take all reasonable steps to store your information securely and to protect against the loss, misuse or alteration of your information.  Any information that we no longer require is destroyed. When we have collected information about you it cannot be seen or modified by anyone else.

If you do not wish to be contacted by Bokeh (about special offers, discounts, other promotional events or to participate in any surveys), you can contact us or you can follow the instructions at the bottom of our newsletters.

 

Contact

info@bokehdaylesford.com

+61 3 5348 3936

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